Amazon and D.C. trash companies will have to implement new procedures and require staff to personally handle major packages to make sure customers get what they pay for under a new two-year contract approved Tuesday by the District’s Solid Waste Task Force.
The task force said there needs to be an independent third party to ensure delivery results from the new procedures, such as sorting household trash and hiring a specialized truck to haul hard-to-sort or bulky items, such as mattresses and couches.
D.C. Council Chairman Phil Mendelson has previously said the city could be targeting Amazon. Amazon has seen D.C. shipping costs spike several times this year, once by as much as $300,000 in a single month.
“We need independent, fact-based proof and assurances that the new procedures are having the intended effect in terms of quality and increased expedited performance to speed customers’ response time and achieve the promise of the all-day, seven-day-a-week delivery that D.C. residents demand,” said Dan Cogswell, executive director of the Washington Regional Waste Association.